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Support FAQs

Below are our frequently asked support-related questions.

Some browsers don’t play as nicely with Construx OnDemand as others. Try the latest versions of Chrome, Firefox, or Edge for best results. Internet Explorer is not supported.
We serve our videos from Amazon’s cloud hosting. Some workplace VPNs and firewalls block this type of stream. Reach out to us via this page, and we’ll help solve those issues.
Send us a support note via this page, and we’ll clear our cache so that your progress bar shows the correct completion percentage.
Every once in a while some other issue pops up. Fill in the form on this page, and we’ll make sure it’s resolved.